COVID-19 procedures for performances

With the re-opening of our theatre, it is important to us that audience members know our new procedures in advance. Our COVID-19 measures are for your safety and for the safety of our volunteers.

Before your visit

Purchase your tickets

Information about purchasing tickets can be found on the page concerning each performance. Current performances are:

> A Christmas Carol with Gerald Dickens

Your seats will be allocated on admission to the theatre by Front of House volunteers to ensure social distancing.

Check your COVID-19 symptoms

If you have a continuous cough or you have lost your sense of taste, you should stay at home. If you, or anyone in your household, have symptoms or have received a positive COVID-19 test within the past 14 days, we kindly ask that you do not attempt to enter the building. Temperature checks will be conducted on entry to the building.

When you arrive

Join the entrance queue

Please maintain social distancing whilst waiting to enter the theatre.

Checks

Your temperature will be taken and a brief series of questions will be asked to make sure you have no COVID symptoms. Please scan the QR code when entering the building using the NHS Test and Trace mobile phone app. Your ticket booking will also form part of Test and Trace.

Wear your face covering

As soon as you enter the building, and throughout your visit, in accordance with government regulations, you are required to wear a face covering at all times, except when eating and drinking. This protects you and others. If you are exempt from wearing a face covering, please bring proof of your exemption with you.

During your visit

Sanitise your hands

Hand sanitiser is available throughout the venue. When using the toilet facilities, please ensure you wash your hands thoroughly.

Keep your distance

During your visit, please ensure you maintain a safe distance from others. We have placed social distancing markers and a one-way system will be in operation.

Ticket check and seating

We will check your tickets. Either print them out or show them on your mobile phone. We will call you to the auditorium in your groups and guide you to your seats. Tickets are unallocated and we ask that you only use the seats marked with a green tick.

Enhanced cleaning

The whole building will have been thoroughly cleaned. High-touch areas such handrails, door handles and toilets etc will be cleaned between performances. The auditorium is fogged between performances to ensure that no virus lives on surfaces and seats.

Our team is here to help

Our volunteers will be on hand during your visit to provide guidance around the theatre. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them.

When you are leaving

Follow directions

At the end of the performance, please follow the directions of our volunteer Front of House team. Your exit from the theatre will be orchestrated by our volunteers to ensure that social distancing and safety procedures are maintained.